Raiden Technologies Pty Ltd

ABN: 65 612 469 477

Contact: sales@raidentechnologies.com.au

Phone: 02 9521 3362

Address: Unit 9, 205 Port Hacking Road, Miranda NSW 2228

1. Introduction

Raiden Technologies Pty Ltd (“Raiden”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, whether in person, on our website, by phone, or through our services.

2. What Information We Collect

We may collect and hold the following types of personal information:
– Full name
– Contact details (e.g. address, email, phone number)
– Business name (if applicable)
– Billing and payment information
– Site address for installations or service
– Identification documents (in some cases for verification)
– Technical information (e.g. usage data, IP address, browser type, or device data for website interactions)
– Any other information you provide when contacting or dealing with us

3.    How We Collect Your Information

We collect your personal information in several ways, including:
– When you contact us via phone, email, social media, or our website
– When you request a quote or book a service
– When you complete a form (online or in-person)
– When you agree to a contract or service agreement
– When you participate in promotions or customer feedback
– Automatically when you use our website (through cookies or tracking tools)
We store this information securely in both digital and physical formats.

4.    Why We Collect Your Information

We collect your personal information for purposes including:
– To provide you with electrical, solar, and battery installation services
– To respond to your enquiries or service requests
– To send you invoices, quotes, updates, or promotional offers
– To meet legal and regulatory obligations (e.g. claiming STCs or government rebates)
– For internal record keeping and system improvement
– For customer support and feedback collection

5.    How We Use and Disclose Your Information

We may use and disclose your personal information:
– To staff, contractors, and authorised service partners who assist in delivering services
– To government agencies (e.g. Clean Energy Regulator) where required for rebates or compliance
– To third-party software providers (e.g. Simpro, Xero, Google Workspace) for service and business operations
– To marketing platforms, only if you have consented
– Where required by law or court order
We do not sell your personal information.

6.    Accessing or Ceasing Your Personal Information

You have the right to request access to the personal information we hold about you. You can also request corrections if your information is inaccurate or out-of-date.

To request access or a correction:
Email: sales@raidentechnologies.com.au

We will respond within 30 days and may need to verify your identity before actioning your request.

7.    Complaints and Concerns

If you believe we have breached your privacy or mishandled your information, please contact us using the details above. We take all privacy complaints seriously and aim to respond within 30 days.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
 www.oaic.gov.au
Phone: 1300 363 992

8.    Overseas Disclosure

At times, we may store or process your personal information with providers who are located outside of Australia, including cloud service providers. Countries may include the United States or other locations where our software providers host data.
We take all reasonable steps to ensure your information is protected and only shared where necessary.

9.     Data Retention and Security

We retain personal information for as long as needed to provide services, meet legal obligations, or resolve disputes. After that, we securely destroy or de-identify your information.
We use physical, electronic, and procedural safeguards to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in the law or our operations. The most recent version will always be available on our website.
Last updated: 10 June 2025

Farron Levy

Owner / Director
10 June 2025